This document describes the terms and conditions of Sales that apply to your orders. The website 3dadept.shop, offers you the purchase of 3D Adept’s articles as well as articles of its partners.


The present conditions are concluded between 3D Adept SPRL (3D Adept or 3DA also known as the seller) whose headquarters are at Rue Borrens 51, 1050 Brussels, Belgium, registered under the VAT number BE0681.599.796 AND persons wishing to make a purchase via 3dadept.shop, referred to as “buyer, user or customer. “

On 3dadept.shop, contracts are concluded in English.

By using 3dadept.shop, you accept the application of our general conditions of sale.

3D Adept reserves the right to modify them at any time.

Your general conditions of purchase will not apply, unless it is expressly agreed by both parties.


The products constitute all goods offered for sale by 3dadept.shop on its website.

They are compliant with the current Belgian legislation and current standards applied in Belgium.

The company 3D Adept will strive to ensure that the products’ images faithfully represent the products offered for sale.

Next to the picture, there is a clear and detailed description allowing to know the main characteristics of each product.

Pictures are presented for illustrative and decorative purposes. It is therefore possible that they contain items that are not included in the price and/or offer.

We strongly recommend to call the customer service to avoid any misunderstanding.


The user should place his/her order online. The order can only be registered if the user has clearly identified himself/herself.

3D Adept undertakes to honour orders received only within the limit of available product stocks.

For any online order, within 24 hours after placing your order, 3D Adept will send you an email confirmation of your order to the e-mail address you specified.

Once the product has been purchased and delivered, the customer is the only one responsible for the assembly, the acquisition of licenses or the use of the purchased product.


The customer can choose to be delivered: – either at home, to the address of a third person – or in a parcel point which will be duly noted in the confirmation e-mail.

Your order is processed as soon as possible depending on available stocks.

If the delivery date happens to be changed, you will be contacted as soon as possible. We are not responsible for the delays of the delivery company. However, the latter will make you sign a voucher to acknowledge receipt of the product.


In the event of a manifest error between the characteristics of the product and its representation, or in case of renunciation of the product, the user should return it and request a refund within 14 days. The user must always send us an email before proceeding to the return of the product.

The customer must prove that the goods have not been used or damaged.

The return of the products is the responsibility of the customer. We will proceed to the refund within 30 days after receiving the products.

The right of renunciation is not applicable for:

  • consumables whose original packaging has been damaged (eg. filaments);
  • products whose price depends on fluctuations on the financial market where we have no influence;
  • products manufactured accordikng to customer specifications;
  • software whose seals have been broken.


The means of payment used are mentioned in the tab “Methods of payment”.


Guarantee obligation.

3D Adept undertakes to deliver goods and / or services complying with the specifications set out in the offer, the reliability requirements and the legal provisions and / or current regulations on the conclusion date of the contract.

Legal guarantee.

We will take into account the legal warranty for consumers that is years. It only covers the non-compliance that already existed upon delivery of the goods. During this period, we will replace or repair the defective item (or one of its parts) and it will be free of charge.

We reserve the right to exchange the item in case of disproportionate repair costs or inability to repair. Defects that occur after a 6 months’ period following the delivery date are not supposed to be present at the time of delivery, unless the customer provides proofs of the contrary.

Commercial guarantee.

Some items are covered by a commercial guarantee. No commercial warranty affects the legal warranty. Unless proofs of the contrary have been demonstrated, the commercial warranty begins on the date of entry into force of the legal warranty.

Warranty conditions

To benefit from your guarantee, you must be able to present the proof of purchase, the receipt or the invoice. The guarantee is non-transferable. You are required to immediately control the goods once you received them. If the delivered products have not been ordered, or are defective or incomplete, you are required to notify us immediately by sending us an email before returning them.

During the warranty period, any defect must be reported within 2 months following the observation. After this period, you are no longer entitled to a repair or replacement. For orders, it is mandatory to contact our customer service in advance to agree on practical arrangements.

The use of an article after the detection of a failure, or damage occurring after detection of a failure, and / or the resale of an article after a failure has been detected, cancels the right to a repair or replacement.

If it happens that the complaint is justified, we proceed to the replacement of the delivered goods, the repair or the settlement of a compensation according to the foreseen conditions.


You cannot assert the warranty if you are in default of a contractual obligation, if you repaired or operated the goods yourself, or have them repaired or operated by third parties.

The warranty never covers defects resulting from accidents, an aggravation of the state by negligence, falls, use of the article which is not in accordance with the intended use, non-compliance with the instructions’ guide or manual, adaptations or modifications made to the device or product.

Furthermore, the warranty does not cover the brutal use, incorrect assembly, incorrect maintenance, or abnormal, commercial use.

It neither does not apply to consumables and short-lived items (such as filaments) nor in the event of intervention by a third party not recommended by us, nor if the defect results wholly or partly from the current or supposed regulations regarding the nature or quality of the materials used.


What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your email address or other details to help you with your experience.

When do we collect information?
We collect information from you when you subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To administer a contest, promotion, survey or other site feature.

To send periodic emails regarding your order or other products and services.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
ll transactions are processed through a gateway provider and are not stored or processed on our servers.

What about ‘cookies’?
We do not use cookies for tracking purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links
We do not include or offer third party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

For further information or any question regarding these terms, please contact 3D Adept customer service.[/vc_column_text][/vc_column][/vc_row]